VIRTUAL CONCIERGE: CASE STUDY

Self-Service Concierge

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

[vc_row][vc_column width=”1/1″][vc_column_text]

Self-Service Concierge

Stein Eriksen is a 5-star resort in the beautiful mountains of Park City, Utah. The resort staff prides itself on the highest quality of service to the guests. Occasionally, the hotel staff becomes overloaded with guest questions and inquiries. Stream’s Virtual Concierge solution was a great fit to allow guests to inquire about dining, spa services, and local events right from a beautiful interactive touchscreen.

The Solution

Using Stream’s Virtual Concierge kiosk, Stein Eriksen guests are now able to quickly book a reservation to a restaurant, a spa treatment, or find the best local events in the hotel area. The goal of the screen is to educate and provide all the information a guest would need about accommodations during their stay. By using the kiosk, the hotel staff is free to answer more pressing questions and allows guests to browse at their convenience.

Functionality

[/vc_column_text][vc_row_inner][vc_column_inner width=”1/3″][vc_column_text]

ADVERTISING

Hotels can display in-house promotions to the spa or dining via video and banner ads.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_column_text]

LISTINGS

Off-site restaurants and venues can list their services for guest interaction.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_column_text]

TEXTING

Once a guest finds something that interests them, a text message is sent directly from the screen to them.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text]

“Guests love the Virtual Concierge! It also allows our staff to address more pressing issues related to the guests’ stay.

— Guy, G.M. Stein Eriksen[/vc_column_text][vc_btn title=”LEARN MORE” align=”center” link=”url:%23|||”][/vc_column][/vc_row]

Get Updates from Stream

Stay up-to-date on all things digital

More To Explore

Digital Drive Thru Menu - Stream Case Study - American Burgers - Digital Drive Thru Menu 2
Case Studies

Digital Drive Thru Menu – American Burgers

American Burgers Digital Drive Thru Menu American Burgers is a local brand in Utah with three locations to serve. They provide a wide variety of

See what Stream can do for you

Close Menu

Schedule a Demo

Enter your information for a free demo