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Privacy Policy

Last updated: August 27, 2026. This policy replaces the version dated June 17, 2021.

On this page
  • Who we are
  • Information we collect
  • How we use your information
  • Cookies & tracking technologies
  • Service providers we use
  • When we share information
  • How long we keep information
  • Security
  • Your privacy rights
  • Children's privacy
  • Changes to this policy
  • Contact us

Who we are

Stream, LLC ("Stream," "we," "us") provides digital signage systems — hardware, software, design, installation, and support — to businesses across the United States. Our office is at 4885 S 900 E, Suite 102, Salt Lake City, UT 84117.

This policy describes how we collect, use, and share information when you visit explorestream.com (the "Site"), contact us, or request a quote or demo. It does not cover the StreamCMS software platform used by our customers, which is governed by our customer agreements and EULA.

Information we collect

Information you give us

When you fill out a form on the Site — to request a quote, book a demo, or contact us — we collect what you submit, which may include your name, email address, phone number, company name, number of locations, and details about your project. If you call or email us, we keep the records of that correspondence.

Information collected automatically

When you visit the Site, we and our service providers automatically collect usage data: your IP address, browser type and version, the pages you visit, when you visit them, how long you stay, and the site or search that referred you. This is collected through cookies and similar technologies described below.

We do not collect payment card details, government identifiers, biometric data, or precise geolocation through the Site.

How we use your information

  • To respond to you — preparing the quote you asked for, scheduling the demo you booked, and answering your questions.
  • To operate and improve the Site — understanding which pages are useful, testing improvements, and keeping the Site secure.
  • To market our services — sending occasional emails about Stream products and services if you've inquired with us (you can opt out at any time), and showing ads for Stream on other sites after you've visited ours.
  • To comply with law — meeting legal obligations, resolving disputes, and enforcing agreements.

Cookies & tracking technologies

Cookies are small files placed on your device. We use:

  • Essential cookies — required for the Site to function; these can't be switched off in our systems.
  • Analytics cookies — Google Analytics and HubSpot help us understand how visitors use the Site (pages visited, time on page, general region). You can opt out of Google Analytics with the opt-out browser add-on.
  • Advertising cookies — used by Google Ads to show Stream ads on other sites after you visit ours, and to measure how our campaigns perform. You can manage ad personalization at Google Ads Settings or opt out industry-wide via the DAA or NAI.

You can also set your browser to refuse cookies; parts of the Site may not work as smoothly without them.

Service providers we use

We share information with a small set of companies that process it on our behalf, under contracts limiting what they can do with it:

  • HubSpot — powers our forms, meeting scheduling, customer relationship management, and email. Information you submit through Site forms is stored in HubSpot. Their privacy policy is at legal.hubspot.com/privacy-policy.
  • Google — analytics (Google Analytics) and advertising (Google Ads), as described above. Their privacy policy is at policies.google.com/privacy.
  • Website hosting and infrastructure providers — who serve the Site and process usage logs incidental to hosting it.

When we share information

We do not sell your personal information, and we have not sold it in the preceding 12 months.

Beyond the service providers above, we share personal information only:

  • In a business transaction — if Stream is involved in a merger, acquisition, or sale of assets, information may transfer with the business; we'll provide notice before your information becomes subject to a different policy.
  • For legal reasons — when required by law, court order, or valid government request, or to protect the rights, safety, or property of Stream, our customers, or the public.
  • With your consent — for anything else, we'll ask first.

How long we keep information

We keep personal information as long as needed for the purposes above — for inquiries and quotes, that means as long as we have an active conversation or business relationship with you, plus the period needed for legal, accounting, or dispute-resolution purposes. Usage data is generally retained for shorter periods unless needed for security.

Security

We use commercially reasonable safeguards to protect personal information. No method of transmission or storage is 100% secure, and we can't guarantee absolute security — but we limit access to those who need it and use established providers with strong security practices.

Your privacy rights

California residents

The California Consumer Privacy Act, as amended by the CPRA, gives California residents the right to:

  • Know — request the categories and specific pieces of personal information we've collected about you, our sources, purposes, and the third parties we share it with.
  • Delete — request deletion of your personal information, subject to legal exceptions.
  • Correct — request that we fix inaccurate personal information.
  • Opt out of sale or sharing — we do not sell personal information; if our advertising practices constitute "sharing" under California law, you may opt out by contacting us or via the cookie controls above.
  • Non-discrimination — exercising these rights won't change how we treat you.

To exercise these rights, email support@explorestream.com. We'll verify your identity and respond within 45 days (extendable once by 45 days with notice). Only you, or an authorized agent registered with the California Secretary of State, may make a request on your behalf.

Other U.S. state privacy laws

Residents of other states with comprehensive privacy laws — including Utah, Colorado, Connecticut, Virginia, Texas, and others — may have similar rights of access, correction, deletion, and opt-out under their state's law. We honor verified requests from residents of those states to the extent their law applies to us. Use the same contact below.

Global Privacy Control and Do Not Track

The Site does not currently respond to browser Do Not Track signals.

Children's privacy

The Site is a business-to-business site and is not directed to children. We do not knowingly collect personal information from anyone under 13 (or sell the personal information of anyone under 16). If you believe a child has provided us personal information, contact us and we will delete it.

Changes to this policy

When we update this policy, we'll post the new version here and update the "Last updated" date. For material changes, we'll provide a prominent notice on the Site or email you if we have your address.

Contact us

Questions about this policy or your information:

  • Email: support@explorestream.com
  • Phone: 385-999-1366
  • Mail: Stream, LLC — 4885 S 900 E, Suite 102, Salt Lake City, UT 84117
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